ardenstone » survey http://www.ardenstone.com Wed, 31 Mar 2010 05:15:19 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 Help Desk Survey http://www.ardenstone.com/2007/06/19/help-desk-survey/ http://www.ardenstone.com/2007/06/19/help-desk-survey/#comments Tue, 19 Jun 2007 23:50:39 +0000 Ardenstone http://www.ardenstone.com/2007/06/19/help-desk-survey/ Last spring I interned at the University of San Diego’s help desk. They were trying to figure out how help desks of comparable colleges and universities operated, looking at such things as hours open, student versus staff technicians, etc. So I researched what schools would be similar, based mostly on undergraduate size and then wrote a survey and sent it out whomever looked like the appropriate contact. I wrote up the results in a short article, which I’ve just posted:

The University of San Diego’s 2007 Help Desk Survey

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